Handover

1. Introduction

At Handover, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant service for marine engineers.

2. Information We Collect

Personal Information

When you create an account, we may collect:

Name and email address
Account credentials (securely hashed)
Profile information you choose to provide
Payment information (processed by secure third-party providers)

Usage Information

We automatically collect certain information when you use our Service:

Device information (type, operating system)
Log data (IP address, browser type, access times)
Usage patterns and feature interactions
Chat history and conversations with the AI assistant

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Personalize your experience and responses
Process transactions and send related information
Send technical notices and support messages
Respond to your comments and questions
Analyze usage patterns to improve our AI models
Protect against fraudulent or illegal activity

4. Chat Data and AI Training

Your conversations with Handover may be used to improve our AI models. However:

We anonymize data before using it for training
You can request deletion of your chat history at any time
Sensitive information is automatically filtered and excluded
Enterprise users can opt out of data training entirely

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only:

With your consent
With service providers who assist in operating our Service
To comply with legal obligations
To protect our rights and prevent fraud
In connection with a merger or acquisition

6. Data Security

We implement appropriate technical and organizational measures to protect your data:

Encryption in transit (TLS/SSL) and at rest
Secure authentication mechanisms
Regular security audits and assessments
Access controls and monitoring
Secure data centers with physical protections

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time, and we will comply within 30 days, except where we are required to retain information by law.

8. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
Withdraw consent at any time

To exercise these rights, contact us at [email protected]

9. Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in
Remember your preferences
Analyze usage patterns
Improve our Service

You can control cookies through your browser settings, though this may affect functionality.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

11. Children's Privacy

Our Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]